The drivers are always friendly and do a great job. It's trying to order a taxi that the service it terrible. Put on hold as soon as you make a phone call to the taxi person for 20mins. The recording repeats over and over. Poor telephone service w/these guys!

We called them for a cab they say yep we will be there in a few minutes, then receive a blocked phone call from the driver asking where we wanted to go, told him the movie theater in castle rock, and he said he'd be here in a few minutes, so we were standing outside waiting for the cab for 20 minutes. Called them back and she said the driver said nobody answered his call when he arrived, then she said she would send another cab, and after waiting another 15 minutes, called her back and she told me it was too far for her drivers to go! Which is funny that they advertise service to castle rock!