Called 3 days in advance for taxi service and received a confirmation #. Day before our scheduled pick up my wife called to confirm. WELL, WELL the day of our scheduled pick up my wife called 15 min. til pick up time just to be sure our taxi was on their way. A man answered with no customer service skills, loud music in the background, He acted like he was so busy at 3:30 am...keep putting us on hold 3x. Finally, he said, I'll have someone there, it's now 3:45 am. still no one. I had to call again and let them know no one is here to pick us up. Same guy said, we have no one to pick you up...Really? Why bother with a confirmation #?

First of all, they don't pick up their phone before 7am. When the dispatcher finally answered he was extremely rude and arrogant.